Reference document

Title
Service Knowledge Management Process
Description

Service Knowledge Management is the business process that is responsible for sharing perspectives, ideas, experience and information related to services, and for ensuring that these are available in the right place and at the right time. Service Knowledge Management enables informed decisions, and improves efficiency by reducing the need to rediscover service knowledge. It is part of an organisation’s overall knowledge management process.

Level
7
emUUID
009ee56c-0c76-47a2-b153-b18673034581
Parent
SMC Processes