- SMC Continual Service Improvement Processes
The Service Management and Control (SMC) Continual Service Improvement Processes are the business processes that ensure that services are aligned with changing business needs by identifying and implementing improvements to IT services that support business processes. The performance of the IT service provider is continually measured and improvements are made to processes, IT services and IT infrastructure in order to increase efficiency, effectiveness and cost effectiveness. Continual Service Improvement includes a seven-step improvement process. Although this process is associated with Continual Service Improvement, most processes have activities that take place across multiple stages of the service lifecycle.
- SMC Processes