Reference document

Title
SMC Service Design Processes
Description

The Service Management and Control (SMC) Service Design Processes are the business processes that are responsible for the design of appropriate and innovative IT services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements. The main goals and objectives of Service Design Processes are to * Design services to meet agreed business outcomes; * Design processes to support the service lifecycle; * Identify and manage risks; * Design secure and resilient IT infrastructures, environments, applications and data/information resources and capability; * Design measurement methods and metrics; * Produce and maintain plans, processes, policies, standards, architectures, frameworks and documents to support the design of quality IT solutions; * Develop skills and capability within IT; and * Contribute to the overall improvement in IT service quality.

Level
7
emUUID
0ba718c2-e3c4-4f2d-a9dc-8664de93dda8
Parent
SMC Processes