Facility Management Processes

Description: The processes for Facility Management (FM) describe the activities over a range of disciplines and services to ensure the functionality, comfort, safety and efficiency of a built environment - buildings and grounds, infrastructure and real estate. It’s organizational function is to enable and enhance the integration of people, place, and process within the built environment, with the purpose of improving the quality of life of people and the productivity of the core business. Facilities management is divided into two basic areas Hard Facilities Management (Hard FM) and Soft Facilities Management (Soft FM). Hard FM deals with physical assets such as real estate and property management, emergency management and business continuity, operations ans maintenance. Soft FM focuses on tasks performed by people such as custodial and hospitality services, catering, security and grounds keeping.