SMC Service Strategy Processes

Description: The Service Management and Control (SMC) Service Strategy Processes are the business process that define the perspective, position, plans and patterns that a service provider needs to execute to meet an organization’s business outcomes. The Service Strategy Processes include the following processes * Strategy Management for IT services; * Service Portfolio Management; * Financial Management for IT Services; * Demand Management; and * Business Relationship Management. Although these processes are associated with Service Strategy, most processes have activities that take place across multiple stages of the service lifecycle.