Reference document

Title
SMC Service Strategy Processes
Description

The Service Management and Control (SMC) Service Strategy Processes are the business process that define the perspective, position, plans and patterns that a service provider needs to execute to meet an organization’s business outcomes. The Service Strategy Processes include the following processes * Strategy Management for IT services; * Service Portfolio Management; * Financial Management for IT Services; * Demand Management; and * Business Relationship Management. Although these processes are associated with Service Strategy, most processes have activities that take place across multiple stages of the service lifecycle.

Level
7
emUUID
1bc17201-c543-4958-a91c-d96a7d2d7457
Parent
SMC Processes