Resource Trouble Management Services

Description: The Resource Trouble Management Services are responsible for the management of troubles, including security events, associated with specific resources. The objectives of these processes are to efficiently and effectively manage reported resource trouble, isolate the root cause and act to resolve the resource trouble. Responsibilities of the Resource Trouble Management servcies include * Detecting, analyzing managing and reporting on resource alarm event notifications; * Initiating and managing resource trouble reports; * Performing resource trouble localization analysis * Correcting and resolving resource trouble * Reporting progress on resource trouble reports to other processes; * Assigning & tracking resource trouble testing and repair activities; * Managing resource trouble jeopardy conditions.