Reference document
- Title
- Customer Relationship Processes
- Description
- The processes for Customer Relationship Management (CRM) are responsible for maintaining a positive relationship with customers. CRM identifies the needs of existing and potential customers, and ensures that the service provider is able to meet these needs with an appropriate catalogue of services. This process has strong links with service level management.
- Level
- 5
- emUUID
- 398af18d-a3e6-4c9c-8ae2-e8e2c7e003b7
- Parent
- Enable