Reference document
- Title
- SMC Problem Management Process
- Description
The Service Management and Control (SMC) Problem Management Process is the business process responsible for managing the lifecycle of all problems. Problem Management proactively prevents incidents from happening and minimizes the impact of incidents that cannot be prevented.
- Level
- 8
- emUUID
- 3e5629c2-fa2c-41f5-9939-c0e6d29a9504