Reference document

Title
SMC Problem Management Process
Description

The Service Management and Control (SMC) Problem Management Process is the business process responsible for managing the lifecycle of all problems. Problem Management proactively prevents incidents from happening and minimizes the impact of incidents that cannot be prevented.

Level
8
emUUID
3e5629c2-fa2c-41f5-9939-c0e6d29a9504
Parent
SMC Service Operation Processes