Reference document
- Title
- SMC Process Evaluation Process
- Description
The Service Management and Control (SMC) Process Evaluation Process is the business process that is responsible to evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.
- Level
- 8
- emUUID
- 59e184d9-d05d-4802-88d3-206d424f2e25