Reference document

Title
SMC Process Evaluation Process
Description

The Service Management and Control (SMC) Process Evaluation Process is the business process that is responsible to evaluate processes on a regular basis. This includes identifying areas where the targeted process metrics are not reached, and holding regular benchmarkings, audits, maturity assessments and reviews.

Level
8
emUUID
59e184d9-d05d-4802-88d3-206d424f2e25
Parent
SMC Continual Service Improvement Processes