Reference document

ICT Resource Management

ICT Resource Management & Operations processes maintain knowledge of resources (application, computing and network infrastructures) and are responsible for managing all these resources.(e.g. networks, IT systems, servers, routers, radios, SATCOM etc.) utilized to deliver and support services required by the commander in a joint and integrated fashion. It also includes all functionalities responsible for the direct management of all such resources (network elements, computers, servers, etc.) utilized within the operation. These processes are responsible for ensuring that the information and communication technologies infrastructure supports the end-to-end delivery of the required services. The purpose of these processes is to ensure that infrastructure runs smoothly, is accessible to services and staff, is maintained and is responsive to the needs, whether directly or indirectly, of services and military users. ICT Resource Management & Operations processes are also assembling information about the resources (e.g. from network elements and/or element management systems), and then integrate, correlate, and in many cases, summarize that data to pass on the relevant information to Service Management systems, or to take action in the appropriate resource. Typically the following sub-processes are part of CT Resource Management & Operations * Ensure Support and Readiness * Manage CIS Workforce * Provide ICT Resources * Manage ICT Resource Trouble * Manage ICT Resource Performance * Manage ICT Resource Events, by correlating and formatting them into a useful format. These processes include the analysis, mediation and reporting of resource records and event.

Communication and Information Systems Support