Reference document

Title
SMC Service Validation and Testing Process
Description

The Service Management and Control (SMC) Service Validation and Testing Process is the business process that is responsible for validation and testing of a new or changed Information Technology (IT) service. Service Validation and Testing ensures that the IT service matches its design specification and will meet customer expectations, and verifies that IT operations is able to support the new service.

Level
8
emUUID
bbfa92e1-6337-4bb1-9ae6-4f064554c39a
Parent
SMC Service Transition Processes