- SMC Business Capacity Management Process
The Service Management and Control (SMC) Business Capacity Management (BCM) Process is the business process responsible for aligning IT with business, and acting as a feeder for the Service Capacity Management (SCM) and Component Capacity Management (CCM) processes. The main objective of Business Capacity Management is to ensure that future business requirements are translated into quantifiable IT services. It’s also involved in designing, planning and implementation of the service on time. Business Capacity Management requires understanding service level requirements from the capacity perspective, interpreting the capacity requirements for services and component capacity management processes, assisting with agreeing SLAs, designing, amending and implementing service configuration and controlling major changes done to services.