Reference document

Title
SMC Service Capacity Management Process
Description

The Service Management and Control (SMC) Service Capacity Management (SCM) Process is the business process responsible for monitoring end-to-end service capacity against the agreed Service Level Agreement (SLA). Generally, Service Level Agreements deal with service capacities, and not component capacities. Once your service capacity is defined, component capacities are to be aligned to meet your service requirements.

Level
9
emUUID
c2e797c2-0b67-4263-9f27-aa7ca5a36305
Parent
SMC Capacity Management Processes