Reference document
- Title
- SMC Service Capacity Management Process
- Description
The Service Management and Control (SMC) Service Capacity Management (SCM) Process is the business process responsible for monitoring end-to-end service capacity against the agreed Service Level Agreement (SLA). Generally, Service Level Agreements deal with service capacities, and not component capacities. Once your service capacity is defined, component capacities are to be aligned to meet your service requirements.
- Level
- 9
- emUUID
- c2e797c2-0b67-4263-9f27-aa7ca5a36305