Reference document

Title
SMC Technical Management Process
Description

The Service Management and Control (SMC) Technical Management Process is the business process that is responsible for providing technical skills in support of IT services and management of the IT infrastructure. Technical Management defines the roles of support groups, as well as the tools, processes and procedures required.

Level
8
emUUID
c4694a40-68da-4f23-af73-7f427c9ff6f5
Parent
SMC Service Operation Processes