Reference document
- Title
- SMC Technical Management Process
- Description
The Service Management and Control (SMC) Technical Management Process is the business process that is responsible for providing technical skills in support of IT services and management of the IT infrastructure. Technical Management defines the roles of support groups, as well as the tools, processes and procedures required.
- Level
- 8
- emUUID
- c4694a40-68da-4f23-af73-7f427c9ff6f5