Reference document

SMC IT Service Continuity Management Process

The Service Management and Control (SMC) Information Technology (IT) Service Continuity Management (ITSCM) Process is the business process responsible for managing risks that could seriously affect IT services. The purpose of ITSCM is to maintain the appropriate on-going recovery capability within IT services to match the agreed needs, requirements and timescales of the business. ITSCM ensures that the IT service provider can always provide minimum agreed service levels, by reducing the risk to an acceptable level and planning for the recovery of IT services. IT service continuity management supports business continuity management. The maintenance of appropriate ITSCM policy strategies and ITSCM plans aligned with business plans is key to the success of an ITSCM process. This can be accomplished by the regular completion of Business Impact Analysis and Risk Management exercises.

SMC Service Design Processes