Reference document

Title
SMC Incident Management Process
Description

The Service Management and Control (SMC) Incident Management Process is the business process responsible for managing the lifecycle of all incidents. Incident Management ensures that normal service operation is restored as quickly as possible and the business impact is minimized.

Level
8
emUUID
d9d4213d-c869-4d40-8f0a-8e709662a4d5
Parent
SMC Service Operation Processes