Reference document

Org
TM-FORUM
Pubnum
TMF621B (2019/11)
Date
2019-11-04
Version
4.0.1
Title
Trouble Ticket Management API Conformance Profile R19.0.1

Applicability

This document is the REST API Conformance for the Trouble Ticket Management API.

The Trouble Ticket Management API provides a standardized client interface to Trouble Ticket Management Systems for creating, tracking and managing trouble tickets as a result of an issue or problem identified by a customer or another system. Examples of Trouble Ticket API originators (clients) include CRM applications, network management or fault management systems, or other Trouble Ticket management systems (e.g. B2B).

Responsible Party

Name
FMN CPWG

Status

URI
https://www.tmforum.org/resources/standard/tmf621-trouble-ticket-rest-api-specification-r14-5-0/

History

Flag Date RFC Version
added 2022-05-06 14.032 15.0
UUID
15f78e05-9436-4322-ba8b-69baf4d5402d

Relationships

This standard is used by the following service profiles: