Reference document
- Title
- Monitor Customer Complaints
- Description
- To continuously monitor the processing status of outstanding customer complaints and to take corrective action if required. Methods include * Develop customer complaint tracking software. * Implement Live chat systems. * Use Trouble ticket programs. * Develop Customer relationship management systems. * Integrate Social media forums.
- Level
- 6
- emUUID
- 5e9f3f4a-2b80-40bc-b51b-69dd3794b221