Reference document
- Title
- Sign up Customers to Standard Services
- Description
- To capture customer requirements and agree service level targets with customers who request the provision of existing standard services (no modifications to existing Supporting Services are necessary in order to fulfill the customer’s needs). Typical service standards can include * Standards of speed (e.g. to response, to resolution). * Standards of Accuracy * Standards of Transparency * Standards of Accessibility * Standards of Empowerment * Standards of Efficiency
- Level
- 6
- emUUID
- 801824a4-999d-48ce-9d68-f0526520817d