Business Support SMC Services

Reference document

Title: Business Support SMC Services

Description: The Business Support Service Management and Control (SMC) Services provide the necessary means to implement and enforce SMC policies at the enterprise support level.

Level: 6

emUUID: 95e4fb5e-3528-4c23-b2bf-ebe107f3c294

Parent: Business Support Services

Usage

Service Profiles

The following CIO serviceprofiles references this taxonomy node. For each serviceprofile, we list the standards which will be used to implement the functionality described in the taxonomy node:

SMC Process Implementation Profile for Change Management
- Change Management API REST Specification R18.0.1 (TMF655 (2018/09):2018)
SMC Process Implementation Profile for Service Catalogue Management
- TMF638 Service Inventory API REST Specification R16.5 (TMF638:2017)
SMC Process Implementation Profile for Incident Management
- Trouble Ticket REST API Specification R14.5.1 Interface (TMF621:2015)
- Trouble Ticket Management API Conformance Profile R19.0.1 (TMF621B (2019/11):2019)
SMC Process Implementation Profile for Request Fulfilment
- TMF641 Service Ordering API REST Specification R16.5.1 (TMF641:2017)
SMC Process Implementation Profile for Event Management
- Alarm Management API User Guide (TMF642 (2020/05):2020)
SMC Process Implementation Profile for Service Asset and Configuration Management
- TMForum Resource Inventory Management API REST Specification R17.0.1 (TMF639:2017)
SMC Process Implementation Profile for Service Level Management
- Service Quality Management API User Guide (TMF657 (2020/05):2020)
SMC Process Implementation Profile for Access Management
- TMF641 Service Ordering API REST Specification R16.5.1 (TMF641:2017)
SMC Process Implementation Profile for Activity Management
- Process Flow Management API REST Specification R19.0.1 (TMF701 (2019/11):2019)
SMC Process Implementation Profile for Service Request Catalogue Management
- Service Catalog API User Guide (TMF633 (2021/01):2021)